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Complaints Procedure

When You Wish Upon a Star are committed to delivering a high standard of service to anyone who engages with our valuable work, and are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.

You can provide your feedback by:

Phone 0115 9791 720

Email complaints@whenyouwish.org.uk

Write to us at

When You Wish Upon a Star, Futurist House, Valley Road, Nottingham, NG5 1JE


Our Promise

We will acknowledge and provide an initial response to your feedback within five working days of receipt.

Whilst we expect to be able to resolve most complaints within this timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. However, if we are unable to meet this deadline due to exceptional circumstances, we will let you know.